Return & Refund Policy
- Address Changes
If you need to change the shipping address, please send us an email with your order number, the current shipping address, and the product that you would like to change it to. We can change the address up until your order leaves our facility!
If we sent the wrong order or item(s), or you received any broken items. Please submit a support ticket and attach some clear photos of the items that could present a quality issue and email firstname.lastname@example.org, we will offer you a full/partial refund or exchange service.
Our return and refund policy lasts for 30 days after receiving the product. To be eligible for a return, your item must be unused and in the same condition that you received it. Please read carefully about our Return and Refund Policy before making an order.
Once your return has been processed, you will receive a confirmation email; please note that it may take an additional 7-10 business days from the date you receive this email for the funds to be available in your account and it may take an additional billing cycle to see the funds on your billing statement. We will provide return addresses through email and will not charge any fees.
Please note that the following reasons are NOT covered by our Return/Exchange Policy, and we are not liable for these issues.
☆Products are damaged by misuse, mishandling, or poor maintenance.
☆Personal Reasons due to changed mind, personal taste, etc.
Please allow up to 72 hours for your refund to process once our warehouse receives the returned product. Your bank statement will reflect a change in 7-10 business days.
Address: 168 Huancheng N Rd, Cixi, Ningbo, Zhejiang, China.